At chiceve, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or does not meet your expectations, you may be eligible to request a return or refund under the terms outlined below.
1. Return Period
Customers may request a return within 14 calendar days from the date the order is delivered.
Return requests submitted after the 14-day period may not be accepted unless required by applicable law.
2. Eligible Returns
To be eligible for a return, the item should generally be unused, in its original condition, and returned with its original packaging and accessories where applicable.
Items that have been damaged through misuse, improper handling, or normal wear and tear may not qualify for a return.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 calendar days of delivery.
Please provide your order details and, where appropriate, clear photographs or other information that helps us assess the issue. We will review the request and determine the appropriate resolution.
4. Return Request Process
To request a return, contact us at [email protected] within the applicable return period.
Please include:
- Your name
- Order details
- Reason for the return
- Photographs or supporting information, if applicable
We will review your request and provide further instructions regarding the return process.
5. Return Condition
Returned products should be in their original condition, with original packaging, tags, accessories, and other included materials where applicable.
We reserve the right to decline a return if the item has been used, altered, damaged after delivery, or returned in a condition that prevents it from being reasonably resold, except where applicable law provides otherwise.
6. Refund Processing
Once an approved return has been received and inspected, we will process the applicable refund within 7–10 business days.
The time required for a refund to appear may vary depending on the processing procedures of the relevant financial institution or payment service.
7. Refund Eligibility
Approved refunds will generally be issued for eligible returned products. If an item is found to be damaged due to misuse or does not meet the applicable return conditions, the refund request may be declined.
Where a product is confirmed to have been damaged, defective, or incorrectly supplied by chiceve, we will determine an appropriate resolution based on the circumstances.
8. Exchanges
Where available, an exchange may be offered for an eligible damaged, defective, or incorrect item. Customers should contact us within 7 calendar days of delivery to discuss an exchange request.
Availability of replacement products may vary.
9. Contact Us
For questions about returns, refunds, damaged products, or exchange requests, please contact:
chiceve
Email: [email protected]