At chiceve, we aim to make every order experience simple, reliable, and convenient. This Shipping Policy explains how we process and fulfill orders placed through our website.
1. Order Processing
After an order is placed, our team begins processing it as soon as possible. Orders are reviewed and prepared carefully before being handed over for delivery.
Customers may be contacted using the information provided during checkout if additional details are needed to process an order.
2. Delivery Information
Orders are delivered to the address provided by the customer at the time of purchase. Customers are responsible for ensuring that their delivery information, including their name, phone number, and address, is accurate and complete.
If incorrect or incomplete information causes a delivery issue, customers should contact us promptly so we can review the available options.
3. Order Confirmation
After placing an order, customers may receive an order confirmation containing relevant order information.
Please review the confirmation carefully and contact us as soon as possible if any information appears to be incorrect.
4. Delivery Partners
We may work with third-party courier and delivery services to fulfill and deliver customer orders. Once an order is handed over for delivery, the courier may contact the customer using the contact information provided with the order.
5. Delivery Attempts
Delivery may require the customer or another authorized person to be available to receive the package. If a delivery attempt is unsuccessful, the delivery provider may make another attempt or provide further instructions for receiving the order.
6. Order Tracking
Where tracking information is available, customers may receive tracking details or delivery updates through the contact information provided with their order.
Tracking availability may depend on the courier or delivery service handling the package.
7. Damaged Packages
Customers should inspect their package when it arrives. If an order appears damaged, please contact chiceve at [email protected] as soon as possible.
For damaged products, customers may also be asked to provide photographs or other relevant information to help us review the matter.
8. Missing or Incorrect Orders
If you receive an incorrect item, or your order appears to be missing an item, please contact us at [email protected] promptly with your order details.
We will review the matter and work toward an appropriate resolution.
9. Contact Us
If you have questions regarding an order or our shipping process, please contact:
chiceve
Email: [email protected]